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FAQ

Product information

The Unlimited eBike Kit really is compatible with almost any bike. If your bike has a quick release or bolt-on front axle (the thingy that holds the wheel to the fork), chances are it will work. Some exceptions include bikes with high-end suspension forks (as they have thru-axles) or very weird/vintage wheel sizes.

More info

The Unlimited® eBike Kit makes any bike a pedal-assisted electric bike. Our proprietary wireless pedal sensor is connected to the powerpack via Bluetooth 5 Low Energy. When it detects your pedaling motion, it immediately tells the powerpack to drive the motor. Simple? It is! You can fine-tune how it all feels through our mobile app!

No, both the Unlimited eBike Kit and the Unlimited Warp eBike are no different than any other eBike out there in that sense, which don’t require a license in the US and EU. Note you can’t run a throttle in the EU.

Unlimited! with pedaling!. It pedals just like a normal bike and there is no motor drag. With pedal assist, typical riders can expect around 20-50 miles of assisted riding, depending on how the use the energy, the gradient, wind, and several other factors. Range figures are estimates and not a guarantee that you will achieve them.

Our motors are rated to 130 kg (286 lbs) of load capacity. The bike is designed to the same spec.

Wireless pedal sensor

We know most pedal sensors can be a pain to install with wires, alignment, and connectors. For these reasons we are convinced that our pedal sensor is a game changer, it literally takes no longer than 5 seconds to install.

If you commute daily the battery will need recharging every 3-6 months depending on how long your commute is.

The pedal sensor is 75 mm x 30 mm x 13 mm.

Powerpacks

The SL battery is 220 mm x 84 mm x 51 mm. Height is increased by 12 mm when the mounting baseplate is considered. Weight is 1.1 kg.

The XR battery is  356 mm x 84 mm x 51 mm. Height is increased by 12 mm when the mounting baseplate is considered. Weight is 1.9 kg.

All cells utilized are top quality Samsung or LG 18650 cells.

The small battery is a 52 V, 151 Wh small little piece of dense energy!

The big battery is also 52 V but 353 Wh, also super dense for its size!

You can note that voltage is higher than in most other ebikes and this enables a higher efficiency system =).

YES. The motor is completely drag-free and feels like a normal hub when rolling. Our intention is that people can still enjoy the analog bike when they feel like it without complicated changes! Just remove the battery and make sure the motor wire is safely grabbed with the provided clips so it’s not hanging around and you’re good to go.

Wheels and tires

YES. It is a standard bicycle tire for the wheel size you selected. You can change it whenever you want to the tire of your personal preference or have a local shop do it for you.

Tire size is, to some extent, related to rim width and riding purpose. Tire diameter needs to be in accordance with your wheel size, but you can use different widths depending on what you want. The best size would be the one that came stock with your bike. Remember to always check what is the width limit that your bike/fork/brakes can take.

General information

The backer is responsible for these costs. Please check your country's import duties/VAT/GST before purchasing. Duties/VAT/GST is to be paid before we can deliver your Unlimited ebike product. We will send a payment link with invoice overview and ask for a final delivery address confirmation before we ship your product.

If there is visible damage to your Unlimited box that appears to have damaged the product in any way, please notify the courier immediately as they are held responsible for all damage caused in transit. Request documentation from them stating that you have received a box with visible damages. You will need this for insurance purposes to qualify for a replacement bike or any affected components.

Please refer to IndieGoGo's policy here: https://support.indiegogo.com/hc/en-us/articles...

If you change your mind after the campaign is closed, we will refund you 75% of the amount on your Indiegogo campaign contribution. That said, sometimes customers ask for a refund at a time where it might be difficult (for example, after we have placed orders with the manufacturers) so we reserve the right to refund or not.

Yes, it is possible to upgrade or downgrade your product. If we are still in the campaign period, the best way is to ask for a refund is through your profile on Indiegogo where you’ll find a “refund” button. And then “back” a new perk/make the order again. If the order is locked and you are transferred to our database, you can always order upgrades, but if you want changes in your order that are not upgrades we will charge an additional 50EUR fee.

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